[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.hoshi.cz\/jak-vypada-prace-v-telemarketingu\/#Article","mainEntityOfPage":"https:\/\/www.hoshi.cz\/jak-vypada-prace-v-telemarketingu\/","headline":"Jak vypad\u00e1 pr\u00e1ce v telemarketingu","name":"Jak vypad\u00e1 pr\u00e1ce v telemarketingu","description":"Pr\u00e1ce v\u00a0telemarketingu nen\u00ed v\u016fbec snadn\u00e1, ani dob\u0159e placen\u00e1 profese. Plat oper\u00e1tora, \u010di \u010dast\u011bji oper\u00e1torky, se toti\u017e neodv\u00edj\u00ed od toho, kolik \u010dasu str\u00e1v\u00ed hovorem se z\u00e1kazn\u00edky, n\u00fdbr\u017e z\u00e1le\u017e\u00ed pouze na tom, kolik smluv uzav\u0159ou. \u00a0 Na uzav\u00edr\u00e1n\u00ed smluv je kladen v\u0161eobecn\u011b... <a class=\"more-link\" href=\"https:\/\/www.hoshi.cz\/jak-vypada-prace-v-telemarketingu\/\">Pokra\u010dovat ve \u010dten\u00ed &rarr;<\/a>","datePublished":"2019-10-22","dateModified":"2023-05-30","author":{"@type":"Person","@id":"https:\/\/www.hoshi.cz\/author\/devene\/#Person","name":"devene","url":"https:\/\/www.hoshi.cz\/author\/devene\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/7c144e1de0ecc43e7a8353c804f0c7ea63c9554336576e7048c4bdeaa59bbbbb?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/7c144e1de0ecc43e7a8353c804f0c7ea63c9554336576e7048c4bdeaa59bbbbb?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"hoshi.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.hoshi.cz\/wp-content\/uploads\/img_a358034_w3659_t1572360054.jpg","url":"https:\/\/www.hoshi.cz\/wp-content\/uploads\/img_a358034_w3659_t1572360054.jpg","height":0,"width":0},"url":"https:\/\/www.hoshi.cz\/jak-vypada-prace-v-telemarketingu\/","about":["Firmy"],"wordCount":695,"articleBody":"Pr\u00e1ce v\u00a0telemarketingu nen\u00ed v\u016fbec snadn\u00e1, ani dob\u0159e placen\u00e1 profese. Plat oper\u00e1tora, \u010di \u010dast\u011bji oper\u00e1torky, se toti\u017e neodv\u00edj\u00ed od toho, kolik \u010dasu str\u00e1v\u00ed hovorem se z\u00e1kazn\u00edky, n\u00fdbr\u017e z\u00e1le\u017e\u00ed pouze na tom, kolik smluv uzav\u0159ou. \t\u00a0\tNa uzav\u00edr\u00e1n\u00ed smluv je kladen v\u0161eobecn\u011b velk\u00fd tlak. Ji\u017e od za\u010d\u00e1tku jsou oper\u00e1to\u0159i \u0161kolen\u00ed, jak\u00e9 informace mus\u00ed hovor obsahovat a jak\u00e9 fr\u00e1ze maj\u00ed pou\u017e\u00edvat, aby z\u00e1kazn\u00edka p\u0159esv\u011bd\u010dili si dan\u00fd produkt koupit. Jsou jim tak\u00e9 p\u0159edstaveny nej\u010dast\u011bj\u0161\u00ed n\u00e1mitky z\u00e1kazn\u00edk\u016f a nejlep\u0161\u00ed zp\u016fsoby, jak na n\u011b reagovat. \t\u00a0\tOper\u00e1to\u0159i tak\u00e9 nemaj\u00ed mo\u017enost ovlivnit, jak\u00e9 \u010d\u00edslo bude vyto\u010deno. To jim je vybr\u00e1no n\u00e1hodn\u011b z\u00a0datab\u00e1ze \u010d\u00edsel, kterou maj\u00ed p\u0159id\u011blenou. Datab\u00e1zi oper\u00e1to\u0159i nevid\u00ed, a \u010d\u00edslo zjist\u00ed a\u017e ve chv\u00edli, kdy se za\u010dne vyt\u00e1\u010det. Obvykle nevid\u00ed jm\u00e9no ani jin\u00e9 \u00fadaje \u010dlov\u011bka, kter\u00e9mu volaj\u00ed, mus\u00ed se tedy rychle p\u0159izp\u016fsobit situaci, jakmile potenci\u00e1ln\u00ed z\u00e1kazn\u00edk hovor zvedne.\t\u00a0\tTakov\u00fdch hovor\u016f maj\u00ed za osmihodinovou sm\u011bnu spoustu. Samoz\u0159ejm\u011b v\u011bt\u0161ina jich z\u016fstane nep\u0159ijata, a\u0165 u\u017e proto, \u017ee klient u sebe zrovna v\u00a0tu chv\u00edli telefon nem\u00e1, nebo proto, \u017ee nezn\u00e1m\u00e1 \u010d\u00edsla nezved\u00e1. Pokud u\u017e klient hovor zvedne, obvykle n\u00e1sleduje na\u0161tvan\u00e9, stroh\u00e9 odm\u00edtnut\u00ed. Oper\u00e1tor hovor ukon\u010d\u00ed a syst\u00e9m mu automaticky za\u010dne volat dal\u0161\u00ed \u010d\u00edslo. \t\u00a0\tTo, \u017ee hovor je monitorov\u00e1n, zazn\u00ed z\u00a0\u00fast ka\u017ed\u00e9ho oper\u00e1tora. Je to povinnost dan\u00e1 z\u00e1konem, a to jak nahr\u00e1v\u00e1n\u00ed samotn\u00e9, tak povinnost oper\u00e1tora hned na za\u010d\u00e1tku na tuto skute\u010dnost z\u00e1kazn\u00edka upozornit. Nahr\u00e1v\u00e1n\u00ed se prov\u00e1d\u00ed z\u00a0toho d\u016fvodu, \u017ee pokud m\u00e1 pozd\u011bji z\u00e1kazn\u00edk n\u00e1mitky, nap\u0159\u00edklad \u017ee mu nebyla sd\u011blena ur\u010dit\u00e1 skute\u010dnost, je mo\u017en\u00e9 si to rychle ov\u011b\u0159it. \t\u00a0\tMana\u017ee\u0159i t\u011bchto center v\u0161ak nahr\u00e1vky pou\u017e\u00edvaj\u00ed p\u0159edev\u0161\u00edm ke kontrole pr\u00e1ce sv\u00fdch oper\u00e1tor\u016f. \u201ePro\u010d jste tomu z\u00e1kazn\u00edkovi nic neprodala, kdy\u017e jste s\u00a0n\u00edm mluvila tak dlouho? Poslechneme si hovor a j\u00e1 v\u00e1m \u0159eknu, co jste ud\u011blala \u0161patn\u011b, a jak jste ho m\u011bla p\u0159esv\u011bd\u010dit, aby si produkt vzal.\u201c Pou\u017e\u00edvaj\u00ed se tak\u00e9 p\u0159i zau\u010dov\u00e1n\u00ed nov\u00e1\u010dk\u016f: \u201eTe\u010f si pust\u00edme jeden prodejn\u00ed hovor, kde si uk\u00e1\u017eeme, jak by to m\u011blo vypadat.\u201c \t\u00a0\tOper\u00e1to\u0159i obecn\u011b jsou denn\u011b pod pom\u011brn\u011b velk\u00fdm stresem. P\u0159i ka\u017ed\u00e9m hovoru se mus\u00ed dr\u017eet skriptu a \u0159\u00edct v\u0161e, co maj\u00ed, jakkoliv nepodstatn\u00e9 se to z\u00e1kazn\u00edkovi m\u016f\u017ee zd\u00e1t (nap\u0159. \u201em\u00e1me nejlep\u0161\u00ed pokryt\u00ed na trhu\u201c \u2013 pro klienta jen dal\u0161\u00ed fr\u00e1ze, jak ho nal\u00e1kat, pro oper\u00e1tora v\u011bc, kterou mus\u00ed v\u00a0hovoru \u0159\u00edct). Z\u00e1rove\u0148 mus\u00ed m\u00edt i ur\u010dit\u00fd stanoven\u00fd po\u010det smluv za m\u011bs\u00edc, jinak p\u0159ijde o m\u00edsto. K\u00a0tomu v\u0161emu se je\u0161t\u011b pot\u00fdkaj\u00ed se z\u00e1kazn\u00edky, kte\u0159\u00ed jsou \u010dasto na\u0161tvan\u00ed, \u017ee jim volaj\u00ed. P\u0159esto mus\u00ed po celou dobu udr\u017eovat vesel\u00fd t\u00f3n hlasu (ano, i to je sledov\u00e1no), i kdy\u017e maj\u00ed t\u0159eba p\u011bt takov\u00fdch z\u00e1kazn\u00edk\u016f za sebou.\t\u00a0\tT\u00edm samoz\u0159ejm\u011b nechci \u0159\u00edct, abyste k\u00fdvali na nab\u00eddky nejr\u016fzn\u011bj\u0161\u00edch spole\u010dnost\u00ed. Obvykle p\u0159\u00edli\u0161 v\u00fdhodn\u00e9 v\u00a0dlouhodob\u00e9m horizontu nebudou, p\u0159\u00edpadn\u011b je m\u016f\u017eete z\u00edskat za stejnou cenu v\u00a0kamenn\u00e9 prodejn\u011b, kde si i budete moci prohl\u00e9dnout nab\u00eddek v\u00edce a rozhodnout se, kter\u00e1 v\u00e1s zaj\u00edm\u00e1 nejv\u00edc. \t\u00a0\tPokud v\u00e1s tyto hovory obt\u011b\u017euj\u00ed, nenad\u00e1vejte oper\u00e1tor\u016fm. Ti stejn\u011b nemaj\u00ed mo\u017enost to n\u011bjak ovlivnit. Zeptejte se na jm\u00e9no spole\u010dnosti, a st\u011b\u017eujte si na ni. Tak m\u016f\u017eete dos\u00e1hnout toho, \u017ee va\u0161e \u010d\u00edslo bude z\u00a0datab\u00e1z\u00ed vymaz\u00e1no (co\u017e oper\u00e1to\u0159i opravdu ud\u011blat nemohou).                                                                                                                                                                                                                                                                                                                                                                                        4.4\/5 - (11 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jak vypad\u00e1 pr\u00e1ce v telemarketingu","item":"https:\/\/www.hoshi.cz\/jak-vypada-prace-v-telemarketingu\/#breadcrumbitem"}]}]